Return & Exchange Policy
Thank you for supporting God’s 1st Responders. Every purchase helps support our mission, and we are honored to serve you through our custom merchandise.
Because all of our apparel, footwear, and household products are custom-made to order specifically for each customer, we are unable to accept returns or exchanges due to buyer’s remorse, change of mind, or incorrect size selections.
All sales are final once an order has been placed. We strongly encourage you to carefully review the sizing charts and product details provided on each product page before completing your purchase to ensure the best fit and selection.
Your satisfaction is important to us. If you receive an item that is damaged, defective, misprinted, or different from what you ordered, we will gladly provide a replacement at no additional cost or issue a full refund.
To submit a claim, please contact us within 14 days of receiving your order and provide:
Once your claim has been reviewed and approved, we will arrange for a replacement item to be shipped to you or process your refund promptly.
If your package is lost in transit, claims must be submitted no later than three (3) weeks after the estimated delivery date.
We will investigate the shipment with the carrier and, if the package is confirmed lost, we will arrange for a replacement order to be sent to you.
For all questions regarding returns, replacements, exchanges, or order concerns, please contact our Customer Support Team.
Email: 911Revive@gmail.com
Subject Line: Please include "Merch" in the subject line of your email to help us serve you more efficiently.
Thank you for supporting God’s 1st Responders. We appreciate your trust and partnership as we continue to share our mission through faith-inspired merchandise. Every order helps advance the mission of bringing hope, healing, restoration, and revival to communities around the world.